Privacy Policy

Last updated: 2025-09-15

This policy explains what data we collect, for what purposes, how long we keep it, and your rights. It applies to all services offered by Street Car Solution (Cancún, Quintana Roo, Mexico).

1. Data controller

• Street Car Solution – Cancún, Quintana Roo, Mexico
  Email: reservation@streetcarsolution.com

2. Data we collect

• Identification & contact data: first/last name, date of birth, email, phone, address, country.
• Booking data: dates, pick-up/return locations, vehicle category, selected options.
• Website forms (e.g., testimonials): rating, message, video, publication consent.
• Technical/navigation data (logs) and preferences (language, currency). Cookies detailed below.
• Billing: amounts and payment status. We do not store card numbers on our site.
• ID documents (where applicable): copy/photo of an official document (passport and driver’s license — number, issuing country, expiry date). Collected solely for identity verification, contract issuance, and legal/insurance compliance; strictly limited access; retained only as necessary then securely deleted.

3. Purposes

• Handle inquiries, quotes, bookings, and the rental agreement.
• Provide support (before, during, after rental).
• Send useful information (pre-booking, reminders, return instructions).
• Publish testimonials with your consent.
• Improve the site, prevent fraud, and ensure security.
• Comply with legal obligations (accounting, invoicing, responses to authorities).

4. Legal bases

• Contract performance: necessary to manage your request and rental.
• Legitimate interests: security, service improvement, fraud prevention.
• Legal obligation: accounting retention, responses to competent authorities.
• Consent: publishing testimonials, using non-essential cookies.

5. Retention periods

• Booking/contract files: duration of the relationship + applicable statutory periods.
• Accounting/invoicing: per applicable regulations.
• Published testimonials: until you withdraw consent.
• Cookies: see durations in “Cookies & trackers”.

6. Recipients & transfers

• Our operations team (reservations, support, billing).
• Technical providers and usual tools for hosting, email, and forms (e.g., site host, Google services such as Gmail/Sheets, CDN/icons), strictly to deliver the service.
• Competent authorities when required by law (fines, offenses, disputes).
• Some providers may be located outside your country. We strive to use reputable vendors and appropriate safeguards (standard contractual clauses, internal policies) where required.

7. Cookies & trackers

• We use cookies/trackers for:
• Technical/necessary (e.g., remember language/currency, site security). Essential for operation.
• Analytics (if enabled): understand usage to improve the site. Subject to consent where required.
• You can manage preferences in your browser (block/delete) and, where available, via our banner/preferences center. Refusing some cookies may affect your experience.

8. Your rights

• Access: obtain a copy of your data.
• Rectification: correct inaccurate data.
• Erasure: request deletion where permitted by law.
• Restriction & Objection: under legal conditions.
• Withdraw consent: at any time for consent-based processing (e.g., published testimonial).
• Portability: receive your data in a structured format where applicable.
• To exercise your rights: reservation@streetcarsolution.com (include proof of identity if needed). You may also lodge a complaint with your local data protection authority.

9. Security

• We implement reasonable technical and organizational measures (access controls, backups, good hosting practices). No system is infallible; please remain cautious when sharing information online.

10. Minors

• Our services are not directed to unaccompanied minors. Any booking requires a driver meeting age and license conditions.

11. Changes to this policy

• We may update this policy to reflect legal or technical changes. The “last updated” date will be adjusted. In case of major changes, we may notify you by email or on the site.